Our Whistleblower System
Compliance with statutory regulations and internal rules, as well as the principles set out in our Code of Conduct and the Business Partner Code of Conduct, is a top priority at Porsche Albania. The success of our company is based on Integrity and Compliance. To meet these standards, it is important to become aware of potential misconduct by employees or suppliers in order to prevent it. Therefore, we have entrusted the Central Investigation Office to operate, on our behalf, an independent, impartial, and confidential whistleblower system.
A key pillar of our whistleblower system is the principle of procedural fairness. It ensures the highest possible level of protection for whistleblowers, the persons implicated, and employees who contribute to the investigation of reported misconduct.
This also includes providing opportunities for anonymous reporting and communication. We ensure that no steps are taken to identify anonymous whistleblowers who do not misuse our whistleblower system. Retaliation against whistleblowers and all persons who contribute to investigations at Porsche Albania will not be tolerated. Persons implicated are presumed innocent until a violation is proven. Investigations will be conducted with the highest level of confidentiality. Information will be processed in a fair, swift, and protected procedure.
How Do We Process Your Report?
Qualified and experienced colleagues at the Investigation Office carefully review every report of potential misconduct by an employee of Volkswagen Group and follow it up personally.
First, you will receive a confirmation of receipt. The Investigation Office will then assess your report. This includes gathering facts, particularly from the whistleblower. Only if this initial assessment indicates grounds for suspicion of a violation will an investigation by a dedicated investigative unit be initiated. The results of the investigation will then be evaluated by the Investigation Office, and appropriate measures will be recommended. Information regarding the status* and outcome of the procedure will be provided to you without undue delay.
Possible violations of the Business Partner Code of Conduct by suppliers including serious risks and breaches of human rights and environmental standards by direct and indirect suppliers may also be reported to the Investigation Office, as well as reports requiring immediate action. The Investigation Office will inform the responsible departments, which will address the matter accordingly. This particularly includes taking necessary measures to minimize or end violations and/or risks.
*Processing time varies depending on the subject of the procedure.
Further information on the procedural principles of the Volkswagen Group Complaints Procedure can be found here.
Do You Have Further Questions or Need a Local Contact?
Questions or suggestions for improvement regarding the whistleblower system may also be addressed to the Investigation Office.
In addition, our local Compliance Department can be contacted regarding all matters related to the whistleblower system at:
[email protected]
Submitting a Report in Our Whistleblower System
The whistleblower system offers various channels to report potential employee misconduct, allowing our company to review and respond quickly if necessary.
24/7 Hotline
You can submit a report 365 days a year, 24 hours a day, using the international toll-free number:
+800 444 46300*.
If your local telephone provider does not support the toll-free service, you may call the following paid number:
+49 5361 946300.
*Depending on the country you are calling from, the international toll-free hotline may not be available, as some telephone network providers do not support this service.
Online Reporting Channel
You have the option to use a web-based to contact the Investigation Office in multiple languages. This system is confidential and technically secure.
Even if your preferred language is not offered in the reporting channel, you may use any language to submit your report. You may also contact the Investigation Office in any language via email or postal mail.
Ombudsperson
The ombudsperson advises on the whistleblower system or ensures that reports from whistleblowers are forwarded anonymously to the Investigation Office, if you wish.
If you would like to contact the ombudsperson, you can find their contact details here:
https://www.ombudsmen-of-volkswagen.com/.
If you want to get in contact with the Ombudsperson you can find their contact details here: https://www.ombudsmen-of-volkswagen.com/
You may contact the Investigation Office via email:
Central Investigation Office
Postal Address:
Volkswagen AG, Central Investigation Office
P.O. Box 1717
Berliner Ring 2
38436 Wolfsburg, Germany
In Person:
Please schedule an appointment in advance by sending an email to:
[email protected].
Do You Have Concerns or Feedback About a Porsche Albania Product or Service?
If you have questions regarding your new or used vehicle, comments, or complaints about services provided by Porsche Albania, please contact us at:
[email protected]
Please understand that the whistleblower system unfortunately cannot process customer complaints.